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Everbex | We Build IT . We Manage IT

Hardware Maintenance Service  - Minimize Downtime. Maximize Equipment Life.




At Everbex, we deliver responsive, SLA-backed hardware maintenance services to keep your business systems operational and efficient. Our service covers multi-vendor hardware, including x86 servers, storage, switches, and eligible third-party components — offering both proactive and on-demand support options.

We help businesses across Malaysia reduce disruption, extend the life of IT assets, and improve operational continuity with fast diagnostics, part replacements, and expert-level service execution.

Key Features of Everbex Hardware Maintenance Service

Standard Hardware Maintenance

Includes on-site or remote diagnosis, parts, labor, and hardware replacement. Excludes operating system or application-level support.

Comprehensive Maintenance

Full coverage including hardware replacement, component upgrades, and selected OS/software support. Ideal for businesses requiring full-stack continuity.

Ad-Hoc (Break-Fix)

Flexible, incident-based support with no SLA commitment — perfect for emergency repairs or non-contracted environments.

Spare Part Fulfillment

Access to our inventory of certified spare parts, available on request to support custom replacement needs or self-maintained systems.

Features & Benefits of Our IT Hardware Maintenance:

With Everbex Hardware Maintenance Service, you get peace of mind, fast recovery, and reliable service that keeps your infrastructure running — so your team can stay focused on growth.

 Plan Features
Essential Maintenance
(Basic)
Comprehensive Coverage
(PLUS)
Ad-Hoc Support
(Break-Fix)
Parts-Only Fulfillment
(Spare Access)
    Dedicated Helpdesk Access

   ✅   ✅   ❌   ❌
* *Service Level Agreement (SLA)
(**Please refer SLA table for details)		   ✅
   ✅   ❌   ❌
   Hardware Analysis & Diagnostics   ✅   ✅   ✅   ❌
 *Software & OS Support
(Please check on Terms and Conditions)
   ❌   ✅   ❌   ❌
Spare Parts 

   ✅   ✅   ✅   ✅
Advanced Hardware Replacement   ✅   ✅   ❌   ❌
   On-Site Support

   ✅   ✅✅    ❌
Preventive Maintenance Schedule   ✅   ✅   ❌   ❌

Plan Recommendations:

  • Essential Maintenance: For businesses with internal IT teams that need reliable hardware support.

  • Comprehensive Coverage: Full-stack support including OS/software — ideal for businesses without internal IT.

  • Ad-Hoc Support: Pay-per-incident flexibility for those needing occasional help.

  • Parts-Only Fulfillment: Spare part access for self-managed environments or stock replenishment.

Terms and Conditions
Software & OS Support Coverage

✅ Covers:

  • OS boot failure, driver issues, blue screen errors.

  • Disk-level corruption recovery assistance (not data recovery).

  • OS reinstall using customer-provided media/license.

  • Hypervisor or base OS (e.g., Windows Server, Linux) support if hardware-related.


❌ Excludes:

  • Application-level support (e.g., SQL Server, SAP, or custom apps)

  • Third-party software configuration or updates

  • License issues with Microsoft, VMware, etc.

Service Level Agreement

Get tailored IT support that matches your needs, speed, and budget. Whether you want a customized plan or standard option, we deliver exceptional service to meet your expectations.

 SLAHours of Coverage Support Channel Response TimeRemote Assistance Response TimeOnsite Support
Time
STANDARD8 x 5  1h4hNBD 
ADVANCE8 x 5  1h2h 4h 
 PREMIUM7 x 24 30 mins1h2h
 ELITE7 x 24 15 mins30 mins1h

PREMIUM and ELITE only for the hardware co-location at Everbex Data Centers.