Worry-Free IT Services

Managed Services

Managed services is the practice of outsourcing on a proactive basis certain processes and functions intended to improve operations and cut expenses.

It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under this subscription model, the customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services.

The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.

Benefits

Ever wondered what it would be like to work in a computing environment where everything worked exactly how you wanted it to? We designed Worry-Free IT, a managed IT service, with the intent to get as close to this vision as possible without creating high overhead costs for your business.

With one predictable monthly price, it makes business sense for both you and us. We solve your computer and network problems as efficiently as possible, while you don’t have to worry about rocketing hourly costs. In addition, we’ll get to know your business and your network so we can troubleshoot issues quickly and more effectively.

Everbex Offerings

EVERBEX offers managed services in the following areas:

  • Incident Management

  • Onsite Labour

  • Onsite Support & Maintenance

  • Resident Engineer

Workplace Monitoring Services

Workplace monitoring services is a remote IT service. This provides proactive IT support and managed IT Services covering server and software updates, data backup service, anti-virus monitoring service and maintenance, as well as firewall monitoring service and mobile device management.

Our Network Operations Centre (NOC) is designed to alert our highly skilled technicians of potential problems before they arise.

Our monitoring services cover the following:

  • Server

    • 24/7 monitoring of all applications and performance parameters.
    • Critical Event monitoring – alerts Focus of any major errors recorded in the event logs.
    • CPU performance, Disk usage, Memory usage, page file usage, NIC throughput and all other performance related aspects are monitored and recorded for reference.
  • Security

    • Windows Server Security patches are applied automatically on a weekly basis after they are white listed.
  • Network

    • Router/Switch/Firewall monitoring: SNMP, POSIX, and ICMP enabled devices are capable of being monitored for functionality, error, alerts, and input/output communications.
    • UPS monitoring: Hardware monitoring for network attachable UPS devices. Otherwise the UPS monitoring software (APC Powerchute) will be monitored for errors and alerts.
  • Desktop Monitoring and Maintenance

    This service keeps the desktops fully maintained such as applying critical Windows security updates, checking event logs for problems, checking the disk space, monitoring the health of the desktops, making sure that the managed anti-virus solution in place is working properly and up to date for the latest virus definition files.

    • Automatic Spyware updates and removal and Anti-Virus updates.
    • Disk Space monitoring and SMART monitoring.
    • Automatic security updates managed entirely by the installed agent.

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